Help and Support

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Cards

Student

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

Faculty/Staff

Click Below for Support by Campus:
Coral Gables/Marine UHealth/MSOM

All other University of Miami roles—e.g., alumni, parents/delegates, vendors/contractors, etc.—should contact the IT Service Desk.

 

 

Student Support

Student Technology Help Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
Monday-Friday, 9 a.m.-5 p.m.*

*For after-hours support, contact the 24/7 Service Desk.

Student Support: Coral Gables/Marine

Cards

Call:

305-284-8887

Email:

sthd@miami.edu

Web:

sthd.it.miami.edu

Remote Support:

- All Students
- School of Law

Student Support: UHealth/MSOM

Cards

Call:

305-243-8543

Email:

sthd@miami.edu

Web:

sthd.it.miami.edu

Remote Support:

- School of Medicine

Applicant Support

Review IT Support Details for Applicants

 

Faculty/Staff Support

IT Service Desk

Coral Gables/Marine  –  UHealth/MSOM

Availability:
24 hours, 7 days

Faculty/Staff Support: Coral Gables/Marine

Cards

Call:

305-284-6565

Submit a Ticket:

Self-Service Portal:

it.miami.edu/self-service

Accordion Group

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  • Call Menu Options

    Coral Gables/Marine Campuses Call Menu Options:
    • 1: Report an issue or submit a new request
      • 1: Password reset
      • 2: Technical support
      • 3: Telecomm support
      • 4: Workday and CaneLink
    • 2: Status on an existing request
      • 1: Telecomm
      • 2: All other requests
    • 3: Get help via our online resources

Faculty/Staff Support: UHealth/MSOM

Cards

Call:

305-243-5999

Submit a Ticket:

Self-Service Portal:

it.miami.edu/self-service

Accordion Group

Open All Tabs
  • Call Menu Options

    UHealth/MSOM Campus Call Menu Options:
    • 2: Password reset
    • 3: Physician support
    • 4: Technical support, including UChart, non-clinical applications, hardware, and devices
    • 5: Telecom support, Workday, and CaneLink
    • 6: Research systems
    • 7: All other matters

 

 

All UM Community

Report an Information Security Incident

Did you receive a suspicious email? Do you suspect your device or account have been compromised?

These types of incidents and more should be reported immediately to the Information Security Office (ISO) at: infosec@miami.edu.

Visit the Information Security Office Site

 

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